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<p setedaria="true" tabindex="0" style="text-align: left;">今后消费者在杭州各家店铺使用支付宝购物，若回家后想退货，只需打开支付宝，找到当时的支付账单，点击“12315一键和解”按钮即可完成操作。2月10日举办的中国消协2023消费维权年主题活动上，发布了杭州首创的消费纠纷“一键和解”，打造“放心消费”新模式。</p>
<p setedaria="true" style="text-align: left;"><img id="https://mz.eastday.com/62233423.jpeg" src="https://app-stc.zjol.com.cn/assets/20230212/1676177550682_63e8708e2f1e1e00014a478b.jpeg" type="app_image" oldsrc="W020230212444318085602.jpg" style="display: initial; clear: both; max-width: 640px; margin: 0px;"></p>
<p type="imagenote" class="imagenote" style="margin-top: 1px; padding-top: 1px; font-size: 14px; height: auto; color: rgb(138, 147, 158); padding-bottom: 6px; box-sizing: initial; line-height: 1.5em;">图说：“一键和解”模式在杭州武林路首发上线。主办方供图</p>
<p setedaria="true" tabindex="0" style="text-align: left;">杭州市市场监管局副局长俞敏介绍，通过数据交互和匹配，相关信息会一键发送到商家手机，“商家可在支付宝上直接与消费者沟通，双方沟通信息被市场监管部门全程记录，如果和解不成，经消费者要求，监管人员可立即介入。”<br></p>
<p setedaria="true" tabindex="0" style="text-align: left;">据悉，“12315一键和解”目前已对接支付宝，为杭城首批3.6万余家店铺开启“一键和解”功能。下一步，还将积极对接微信、银联等支付平台及各类网购平台，早日实现多渠道接入，并探索与各行业主管部门联动，推动消费者权益保护协同共治。</p>
<p setedaria="true" tabindex="0" style="text-align: left;">“杭州首创的‘一键和解’模式可谓‘枫桥经验’在消费领域调处矛盾纠纷的创新应用，其最大亮点是充分运用数字化改革思维，把现实生活中的消费纠纷搬上网。”浙江大学公共政策研究院研究员夏学民认为，在市场监管部门乃至共享法院的刚性权威保障下，一键链接消费者和商家，在网上调处矛盾，直接解决问题，把矛盾消化在虚拟世界里。正是“枫桥经验”的精髓所在。</p>
<p><br style="text-align: left;"></p><p class="zrbja">陈宇洁</p>

杭州推出消费纠纷“一键和解” 支付平台上可维权退款