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            <div class="desc">我发布了一篇文章</div>
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粥香暖东城  金融护民生
工行金华东阳支行腊八活动传递双重暖意

<div class="creator-platform-content"><p>腊月初八寒意浓，粥香情暖满东城。为传承中华传统民俗，践行"金融为民"初心，工行金华东阳支行依托工行驿站精心开展"情暖腊八"主题活动，将滚烫的腊八粥与实用的金融知识一同送到群众手中，让传统节日焕发金融公益新活力。</p><p>清晨的工行驿站内，工作人员早已将熬煮数小时的腊八粥分装完毕。红枣的甜润，桂圆的醇厚与糯米的软糯在空气中交融，吸引了过往行人，快递小哥与办理业务的客户驻足。"天刚亮就收到热粥，喝下去浑身都暖了!"刚送完早单的快递员王师傅接过粥碗，连声道谢。活动现场，工作人员穿梭其间递上热粥，每张笑脸都成为寒冬里最动人的风景，这碗承载着传统味道的腊八粥，化作工行传递温情的纽带。</p><p>暖胃更要"暖心"，递粥的同时，一场别开生面的"金融安全小课堂"同步开讲。针对快递小哥等高频用卡群体，工作人员结合"出租银行卡赚佣金沦为犯罪工具人"的真实案例，揭露洗钱犯罪的隐蔽陷阱，强调"个人银行卡，手机卡绝对不能转借他人"的法律底线。面对老年客户，志愿者则用通俗语言拆解"虚假养老投资""冒充电商客服退款"等诈骗套路，手把手指导安装"国家反诈中心" APP，并反复叮嘱"不轻信，不透露，不转账"的反诈三原则。</p><p>“既尝到了节日的味道，又学会了护钱的窍门，这样的活动太实在了!”刚办理完定期存款的张阿姨拿着宣传手册说道。此次活动累计覆盖群众200余人次，发放金融安全手册150余份，不仅让腊八粥的暖意渗透街头巷尾，更将风险防范意识植入群众心中。</p><p>粥香渐散，暖意留存。工行金华东阳支行以腊八节为契机，将民俗文化与金融服务深度融合，既延续了传统节日的文化根脉，更夯实了基层金融安全防线。下一步，该行将持续以工行驿站为阵地，常态化开展特色公益活动，让"有温度的银行"形象深入人心，成为守护城市金融安全的流动屏障。</p></div>

暖心服务解民忧  锦旗致敬显担当  工行东阳支行营业部优质服务获退役军人高度认可

<div class="creator-platform-content"><p>近日，东阳支行营业部大堂内暖意融融，退伍军人郭师傅专程送来一面锦旗，向网点副主任及全体工作人员致以诚挚谢意，为该行优质高效、贴心周到的服务点赞。这面锦旗不仅承载着客户的信任与认可，更彰显了该行践行"人民满意银行"承诺的实际成效。</p><p>元旦节后首个工作日，郭师傅手持家属的军人优待证来到东阳支行营业部，查询继承款项到账情况。原来，郭师傅此前在社保窗口办理相关业务时留存了优待证信息，但一周过去了，款项仍未到账，这让他十分焦急。正在大堂值班的网点王主任敏锐关注到客户诉求后，立即主动上前对接，为其开通"军人优先"绿色通道，耐心了解详情。</p><p>凭借丰富的业务经验和专业判断，王主任意识到，该行最新批次军人优待证需完成卡片启用方可正常接收款项，这正是款项迟迟未到的关键原因。经郭师傅出示其未启用的优待证验证，确认款项已被退回。面对郭师傅面露的难色，王主任首先耐心安抚其焦躁情绪，随后充分运用系统，精准查询到被继承人家属在该行的其他信息，指导郭师傅回家核实卡片持有情况后向社保窗口报备新卡号，并与郭师傅约定款项到账后第一时间联系对接。</p><p>一周后，继承款项顺利到账。该行营业部即刻启动绿色通道，优先为郭师傅办理继承相关业务，在团队成员的默契配合下，业务全程高效顺畅，郭师傅成功办结所有手续。"从一开始的答疑解惑，到后来的全程跟进，你们的服务既专业又贴心，真正把我们的急难愁盼放在心上!"郭师傅对王主任的统筹协调和网点团队的协作配合给予高度评价。</p><p>一直以来，该行营业部始终坚守"军人依法优先"服务理念，紧扣上级行高质量服务要求，将优质服务融入日常，抓在细节。通过实行厅堂轮班制充实大堂服务力量，确保客户诉求得到快速响应；强化柜面应急服务预案，针对退役军人等特殊客群建立专项服务机制，让"优先，优质，优惠"的服务落到实处；持续深化"客户至上"理念，以网点业务运营改革为抓手，依托新系统、新模式为客户提供沉浸式服务体验，不断提升服务效率与质量。</p><p>一面锦旗，一份肯定，更是一份责任。未来，该行营业部将继续筑牢基层服务根基，以更优，更快，更暖的服务，践行"你身边的银行，可依赖的银行"的品牌承诺，用实际行动书写"人民满意银行"的新篇章。</p></div>